| Opportunity Number: | 23329913 | | Company Name: | Therapeutic Research Center | | Location: | Stockton, CA US | | Categories: | Customer Service
Healthcare & Medical | | Salary: | Excellent - Negotiable | | Minimum Education: | 4-Year College Degree | | | Updated: 9/1/2010 |
Client Retention Manager for Individual Subscribers
| Categories: Customer Service Management
BAY AREA PAY IN THE CENTRAL VALLEY
Here is a dream position for a person who has proven success in client retention and wants a big responsibility with a solid international medical/pharmaceutical publisher. Therapeutic Research Center is a very stable company with a 24-year track record of success and growth. The staff produces exceptionally high-quality products that are in high demand by physicians, pharmacists, hospitals, medical schools, pharmacies and consumers. The Center is fully accredited by the American Council on Continuing Medical Education, American College of Emergency Physicians, American Academy of Family Physicians, Accreditation Council on Pharmaceutical Education and others to provide continuing medical education credits. Therapeutic Research is located in the upscale Brookside Business Park in Stockton CA, one half hour South of Sacramento.
The new manager will work full-time in our Stockton, CA office (we are not looking for telecommuters right now). The culture is very comfortable, yet professional with a strong emphasis on results. We get things done, and value working with persons who share our zest for high-quality, highly productive, results oriented work. We are energetic, entrepreneurial, creative, and detail-oriented. We take pride in our work and get reward out of providing top-notch service to our clients and meeting our goals.
It is also a fun place to work. You will get a friendly group of co-workers. There are free goodies offered often enough to threaten any diet, and your birthday will not pass by without some surprise.
Bottom line, it is a great team with great products that make a positive difference in the world!
The Client Retention Manager will be responsible for renewals of existing individual client subscriptions. The manager will interact with our product managers, sales team, marketing managers, editors, and technical department. The manager will work to exceed customer expectations. Daily activities include analytics, special client projects, client communications, e-mail campaigns, landing pages, social media, holding webinars, implementing special programs, and monitoring results. A successful person in this position builds business by being well organized, exhibiting exceptional follow-through, and giving clients what they want.
Requirements:
Roles and Responsibilities:
- Design and execute strategies and objectives to increase customer loyalty.
- Communicate with individual clients to meet their needs and solidify future business.
- Apply strong analytical skills to identify retention opportunities.
- Proactively identify any clients which may be at risk and develop and execute a retention strategy.
- Select and manage methods used to manage and document customer response, and track inquiries.
- Work with the technology team to design and maintain regularly scheduled reports that track and report renewals, cancellations, and saves.
- Advise management on product issues arising from identified problems.
Education and Experience Required:
- Bachelors degree preferred.
- Must have a minimum of 5 years in client retention or account management, preferably in an online publishing atmosphere.
- Proven successful track record in meeting and/or exceeding client retention goals.
- Excellent verbal & written and interpersonal communication skills.
- Solid analytical skills.
- Excellent organizational skills.
- Excellent follow-through.
If you are ready and able to learn a lot, contribute to a successful team, and meet goals, this could be a great position for you.
We look forward to providing outstanding candidates with a salary that is commensurate with experience and performance, paid holidays, vacation, medical coverage, 401K, and a wonderful team of colleagues.
To explore whether you have what it takes to join this outstanding company, IT IS IMPORTANT THAT YOU FOLLOW THESE INSTRUCTIONS PRECISELY TO BE CONSIDERED. Please submit your resume and a letter. In your letter discuss your prior experiences and why you moved on from each. Describe a new position that would be ideal for you, including what type of work you like, your ideal environment, reporting structure, and other matters that are important to you. Please send your resume and letter to:
New Position
Therapeutic Research Center
PO Box 8190
Stockton CA 95208
Email: NewPosition@PLetter.com
If this position is not perfect for you and you are looking for a position at a higher or lower level, or in a different job function, we might be able to fit your needs with other positions. All require intelligent, entrepreneurial, energetic, successful persons, who love to work hard and produce positive results. Other open positions that may be right for you are:
Affinity Relationship Marketing Manager
Product Manager
Director of e-Publishing
Director, Web Strategy
Executive Assistant
Webinar Coordinator
Project Coordinator
Web Traffic Analyst
e-Marketing Director
New Practitioner Manager
Executive Coordinator
Online Research Associate
Online Content Manager
Social Media Director
Retention Manager
Natural Medicines Publishing Manager
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